Shipping policy

Shipping Policy

Thank you for shopping with am designs. This policy explains how we ship your order, what it costs and what to expect after you buy. Many of our pieces are large, heavy, fragile or one of a kind, so we handle every shipment with care.

1. Order processing

Orders are processed as soon as possible once payment has been received in full. For furniture and large pieces, we contact you after your order to arrange packaging and delivery.

You will receive a confirmation e-mail with tracking as soon as your order ships, if the shipping method supports it.

2. Shipping methods and delivery times

Small items are sent by parcel service. Available methods and estimated delivery times are shown at checkout.
Furniture and large or fragile pieces are shipped by specialised transport. We will contact you to schedule a delivery date.
Pick-up from our warehouse in Bornem (Lodderstraat 14D, 2880 Bornem, Belgium) is possible by appointment only. Contact us at info@amdesigns.com to arrange it.

Delivery times are estimates, not guarantees, and begin once your order ships. We are not responsible for delays caused by carriers, customs, weather or other events beyond our control.

3. Shipping costs

Shipping costs are calculated at checkout based on destination, weight and shipping method. Free standard shipping may be available on selected orders, as shown at checkout.

The shipping costs shown at checkout are indicative. The actual cost depends on the size, weight, packaging and destination of your order. After your order, we review the shipping costs. If they are higher than the amount shown, we will contact you with the adjusted cost before dispatch. You can then accept the new cost or cancel your order with a full refund. We never charge additional shipping costs without your agreement.

4. Shipping destinations

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.

5. Customs, duties and taxes

Within the European Union. We ship from Belgium. Orders within the EU are not subject to customs duties or import taxes. Prices include VAT where applicable.

Outside the European Union (including the United Kingdom, Switzerland, Norway, Canada and the United States). You are the importer of your order. Import duties, VAT or other local taxes, customs fees and carrier brokerage or handling fees may apply. Where available, these charges are calculated and collected at checkout and shown before you place your order. If they are not collected at checkout, they are due before or at delivery and are your responsibility, unless checkout states that duties and taxes are prepaid.

These charges are set by the customs authorities of the destination country and/or the carrier, and we cannot predict their amount. Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

If you refuse a shipment or do not collect it, the return shipping costs and any duties incurred will be deducted from your refund.

6. Order tracking

Once your order ships, we will e-mail you a tracking number and link, if available. Tracking information may take some time to update.

7. Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We are not responsible for delays or extra costs caused by an incorrect or incomplete address provided by you.

8. Receiving your order

Please check your delivery on arrival. Note any visible damage to the packaging on the carrier’s delivery receipt before signing. Risk of loss or damage passes to you once the goods are delivered to you or to a person you designate.

9. Lost, damaged or delayed shipments

Every piece is carefully inspected before it leaves us. If your order arrives damaged:

Contact us immediately at info@amdesigns.com, and within 5 working days of delivery.
Include your order number and clear photographs of the damage and of the packaging.
Keep the item and all packaging until we have assessed the claim.

Once confirmed, we will repair, replace or refund the item, depending on what is possible and fair for the piece. If your order is lost or delayed, contact us and we will help you trace it with the carrier.

10. Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it is in transit we can no longer modify it. Refunds for cancelled orders are made to the original payment method.

After delivery, returns are handled under our returns policy. Return shipping is at your own cost and risk. See section 5 of our Terms of Service.

11. Questions?