Terms of service

1. General

These terms and conditions apply to every purchase made through www.amdesigns.com (the "Shop"). By placing an order, you confirm that you have read and accepted them.

The Shop is operated by:

am designs bv Registered office and studio: Mechelsesteenweg 100, 2018 Antwerp, Belgium VAT: BE 0476.555.753 Warehouse and returns: Lodderstraat 14D, 2880 Bornem, Belgium E-mail: info@amdesigns.com · Phone: +32 (0)3 889 46 40

In these terms, "we", "us" and "our" refer to am designs. "You" refers to the person placing the order. A "consumer" is a private individual buying for purposes outside their trade or profession.

The Shop is hosted on Shopify. We may update these terms from time to time. The version published on the date of your order applies to that order.

2. Our pieces

A large part of what we offer is made by hand, sourced as vintage, or produced in small, limited series. Each piece therefore carries its own character. Differences in surface, colour, texture, dimensions, form and finish are a natural part of the work and are not considered defects.

Vintage and found objects have had a previous life. Signs of age, use, patina, small repairs or wear are part of their history, and we describe notable flaws as accurately as we can. By purchasing a vintage piece, you accept its condition as described and shown.

We photograph our pieces as faithfully as possible. Colours may still look different depending on your screen, and dimensions are approximate. If you need more information or extra photos before ordering, please contact us at info@amdesigns.com.

Please read this policy carefully before placing your order.

3. Orders, prices and payment

After you place an order, you receive an automatic confirmation e-mail. This confirms receipt only. The contract is formed when we confirm that your order has been accepted and dispatched, or when we contact you to arrange delivery.

Many pieces exist only once. If an item turns out to be unavailable, or if a price or description contains an obvious error, we may cancel the order before dispatch. In that case, any amount you paid will be refunded in full.

All prices are in euro (€) and include Belgian VAT where applicable. Shipping costs are indicated at checkout before you pay. For deliveries outside the EU, import duties, taxes and customs fees are not included and are paid by the customer.

Payment is made at checkout through the payment methods offered in the Shop. Orders are processed once payment has been received in full. Prices may change at any time.

Prices shown include VAT for consumers. Business customers with a valid EU VAT number may be invoiced without VAT where the law allows.

If a price is clearly and obviously wrong, we are not obliged to sell at that price, even after confirming your order. We will contact you to confirm the order at the correct price or cancel it with a full refund.

The items remain our property until we have received full payment, including delivery costs.

By ordering, you confirm that you are at least 18 years old and that the information you provide is correct.

4. Shipping and delivery

We ship from Belgium. Small items are sent by parcel service. Furniture and large or fragile pieces are shipped by specialised transport, and we will contact you to schedule delivery. Pick-up from our warehouse in Bornem is possible by appointment.

Shipping costs are indicative. The shipping costs shown at checkout are an estimate. Many of our pieces are large, heavy or fragile, so the actual cost depends on size, weight, packaging and destination. After your order, we review the shipping costs. If they are higher than the amount shown, we will contact you with the adjusted cost before dispatch. You can then accept the new cost or cancel your order with a full refund. We never charge additional shipping costs without your agreement.

Delivery times are estimates. We are not responsible for delays caused by carriers, customs or circumstances beyond our control.

We are not liable for any failure or delay caused by events beyond our reasonable control, such as strikes, extreme weather, transport disruption, epidemics or government measures. In that case, our obligations are suspended for as long as the event lasts.

Please check your delivery on arrival and note any visible damage to the packaging on the carrier's delivery receipt. Risk of loss or damage passes to you once the goods have been delivered to you or to a person you designate.

For orders outside the EU, you are the importer and are responsible for any duties, taxes and customs clearance. If a shipment is refused or not collected, the return shipping costs and any duties will be deducted from your refund.

5. Returns, cancellations and exchanges

Customers in the EU (consumers)

As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving it. To do so:

  1. Notify us in writing at info@amdesigns.com within 14 days of delivery, stating your order number and the item(s) concerned. 
  2. Wait for our return instructions before sending anything back. This lets us confirm the return address and how large pieces should be collected or shipped.
  3. Send the item back within 14 days of your notification.

Unless we instruct otherwise, returns are sent to: am designs, Lodderstraat 14D, 2880 Bornem, Belgium. Please include your order number.

Items must be unused, in their original condition and securely packaged for return. You are responsible for any loss in value caused by handling the item beyond what is needed to inspect it.

We refund the purchase price within 14 days of receiving your notice. We may withhold the refund until the item is back with us. The refund is made using the payment method you used.

Return costs. Returns are not free. You bear the full cost of returning any item, including specialised transport for furniture and large pieces. We are not responsible for items lost or damaged in transit on their way back to us. We strongly recommend sending returns by recorded, insured delivery.

Customers outside the EU and business customers

For customers outside the EU, all sales are final. Returns, cancellations and exchanges are not accepted unless the item is faulty or was damaged in transit (see section 6). The same applies to all business customers.

Items that cannot be returned

The following cannot be returned or refunded unless confirmed defective:

  • Made-to-order or customised pieces (for all customers, including EU consumers)
  • Limited-edition and one-of-a-kind works
  • Vintage or found objects
  • Sale items
  • Items returned without prior written notice

Exchanges

Exchanges are subject to availability and must be approved by us in advance. Items sent back without prior notice may not be accepted.

6. Damaged or faulty items and guarantee

Every piece is carefully inspected before it leaves us. If your item still arrives damaged, or you believe it is faulty:

  1. Contact us immediately at info@amdesigns.com, and within 5 working days of delivery for transit damage.
  2. Include your order number and clear photographs of the damage or defect, and of the packaging.
  3. Keep the item and all packaging until we have assessed the claim.

Once confirmed, we will repair, replace or refund the item, depending on what is possible and fair for the piece.

7. Liability, intellectual property and privacy

To the extent permitted by law, our liability is limited to the purchase price of the item concerned. We are not liable for indirect or consequential damage. Nothing in these terms limits liability for intent or gross negligence, or affects your statutory rights as a consumer.

All texts, photographs, designs and other content in the Shop belong to am designs or the respective designers and artists. They may not be copied or used without our written permission.

We process personal data only to handle your order and, with your consent, to send our newsletter. See our Privacy Policy for details.

8. Governing law, disputes and contact

These terms are governed by Belgian law. Disputes fall under the courts of Antwerp. Consumers keep the protection of the mandatory law of their country of residence. If you have a complaint, please contact us first so we can find a solution together. 

If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force.

Questions about an order or these terms? Contact us at info@amdesigns.com or +32 (0)3 889 46 40.